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How stakes Handles Your Personal Data

This Privacy Policy sets out exactly what personal data stakes collects when you open an account, how we use it, who we share it with, and how you…

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What We Collect and Why We Collect It

stakes Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account on stakes, we collect the details you provide — your name, email address, date of birth, and contact number — alongside transactional records generated when you deposit or withdraw via UPI, Paytm, or PhonePe. We also gather device identifiers, IP addresses,

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and session logs to keep your account secure and to detect unusual activity. This data lets us process your payments accurately, verify your identity as required by applicable regulations, and personalise your experience within the lobby. We do not sell your personal data to third parties.
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Any sharing with payment processors such as UPI networks, Paytm or PhonePe is strictly limited to what those processors need to complete your transaction. Retention periods vary by data type: account records are held for as long as your account remains active, and payment records are
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kept for the period required under applicable Indian financial regulations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove the personal data we hold about you, our privacy team is reachable through the channels below. Whether you are writing to us from Chennai or anywhere else in India, we aim to respond to all privacy-related requests within seven working days of receipt.

Team online

Email Privacy Team

Send your data access, correction, or deletion request to our dedicated privacy address. We acknowledge every email within one business day and resolve most requests within seven working days.

Live Chat Support

Open the chat widget inside your account dashboard to reach a support agent in real time. Agents can log your privacy request on the spot and escalate it directly to the privacy team without delay.

Account Settings Panel

Several privacy controls — including communication preferences and linked payment method visibility — can be adjusted directly from your account settings without needing to contact us at all.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Stakes applies layered security measures across every stage of data handling, from the moment you submit your details to the point your transaction is confirmed via UPI, Paytm, or PhonePe.

Encrypted Data Storage

All personal data is stored on servers using AES-256 encryption. Access to the database is restricted to authorised personnel only, and access logs are reviewed on a rolling basis to catch any anomalies before they escalate.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can review and withdraw cookie consent at any time through the cookie preference centre in your account settings.

Account Security Controls

Two-factor authentication is available for every account. We also monitor login attempts and flag logins from unrecognised devices, sending you an alert so you can confirm or block access within seconds.

Data Retention Schedule

Active account data is retained for the duration your account is open. After closure, we keep the minimum records required under applicable Indian financial and tax regulations, then delete everything else on a defined schedule.

Third-Party Data Sharing

We share data only with processors who need it to complete a specific task — your UPI provider to route a deposit, our identity verification partner to confirm your details. Every processor is bound by a data-processing agreement that mirrors our own standards.

Your Right to Request Changes

You may request a copy of your data, ask us to correct inaccuracies, or submit a deletion request at any time via email or live chat. We will confirm receipt within one business day and complete the action within seven working days.

Frequently Asked Questions About Your Privacy

We have answered the questions our account holders ask most often about how stakes handles personal data, cookies, payment records, and data rights under this Privacy Policy.

We collect your name, email address, date of birth, phone number, and the payment method details you provide — such as your UPI ID or linked Paytm or PhonePe account — along with device and session data needed to secure your account.

We share your data only with payment processors like UPI networks, Paytm, and PhonePe to complete transactions, and with identity verification partners where applicable. We do not sell your data to advertisers or unrelated third parties under any circumstances.

After account closure, we retain only the records required under applicable Indian financial and tax regulations for the mandated period. All other personal data is deleted on a defined schedule once those retention obligations are met.

Email our privacy team or use the live chat inside your account. We will acknowledge your request within one business day and provide a structured copy of your data within seven working days of receiving your verified request.

Yes. Submit a deletion request via email or live chat and we will remove your personal data, except for records we are legally required to retain under Indian financial regulations. We will confirm exactly what was deleted and what must be kept.

We use session cookies to maintain your login state and analytics cookies to improve lobby navigation. You can review the categories of cookies we use and withdraw your consent for non-essential cookies through the cookie preference centre in your account settings.

Contact our support team immediately via live chat or email. We will freeze suspicious activity, review the access logs for your account, and guide you through resetting your credentials. Two-factor authentication helps prevent this from happening in the first place.

How stakes Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Privacy Team

Live Chat Support

Account Settings Panel

How We Protect and Manage Your Information

Encrypted Data Storage

Cookie Management

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

Your Right to Request Changes

Frequently Asked Questions About Your Privacy

01 What personal data does stakes collect when I open an account?

02 Does stakes share my data with third parties?

03 How long does stakes keep my personal data after I close my account?

04 How can I request a copy of the data stakes holds about me?

05 Can I ask stakes to delete my personal data?

06 How does stakes use cookies and can I control them?

07 What should I do if I think my account data has been accessed without my permission?

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