Reference

Terms and Conditions That Govern Your Account

These Terms and Conditions set out the agreement between you and stakes when you open an account, make deposits via UPI, Paytm or PhonePe, and access our lobby…

Applies to all India accountsUPI, Paytm, PhonePe coveredJurisdiction-dependent accessUpdated without prior noticeGoverns gameplay and withdrawals

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What These Terms Actually Cover

stakes Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on stakes.buzz, you confirm that you have read, understood, and agreed to every clause in these Terms and Conditions. The agreement covers account registration, wallet operations, deposit and withdrawal processing through UPI, Paytm and PhonePe, participation in games such as Baccarat, Crash

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X and Fishing God, and any promotional activity we run. Access to our services depends on the laws of your local jurisdiction — if the activity is not permitted where you are located, these Terms do not authorise you to proceed. We reserve the right to
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amend any clause at any time; continued use of the platform after an amendment constitutes your acceptance of the revised Terms. Stakes is not liable for losses arising from your failure to read an updated version.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH US NOW

Contact Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you believe your account has been handled in a way that contradicts what is written here, our support team is available around the clock. You can reach us by live chat directly from your account dashboard, by email for written correspondence, or through our social channels for general queries. Players in Chennai and across India can expect a first response within a few hours on any channel.

Team online

Live Chat

Open the chat widget from your account dashboard for a real-time conversation with our support team. Available at all hours, seven days a week, for any Terms-related question you have.

Email Support

Send a detailed query to our support address if you need a written record of our response. We aim to reply within 24 hours and reference the specific clause your question relates to.

Social Channels

Reach out via our official social media handles for general clarifications on account rules or policy updates. For account-specific issues, live chat or email will get you a faster, more detailed answer.

HOW WE OPERATE

How stakes Handles Your Account Under These Terms

Knowing what happens behind the scenes is as important as knowing the rules themselves. Here is how we apply these Terms across six key areas of your account relationship with us.

Data Handling

We collect only the account data needed to verify your identity, process UPI or Paytm transactions, and comply with applicable law. We do not sell your personal data to third parties, and you may request a copy of what we hold.

Cookie Policy

Cookies help us keep your session active and your preferences saved across visits. You can adjust cookie settings from your browser at any time, though disabling certain cookies may affect account functionality like saved payment methods.

Account Security

Your account is protected by password authentication, and we encourage you to enable two-factor verification. If we detect unusual login activity, we may temporarily suspend access and notify you by the email address on your account.

Data Retention

We retain transaction records and account activity logs for the period required by applicable financial regulations. Once that period expires, data is securely deleted unless an ongoing dispute requires us to keep it longer.

Requesting Changes

To update personal details — name, phone number, linked UPI ID — submit a request through live chat or email with supporting documentation. Changes are processed within five working days following identity verification.

Who to Contact

For formal notices under these Terms — disputes, data access requests, account closure — address correspondence to our compliance team via the email listed in your account settings. Live chat handles day-to-day questions.

Your Questions on These Terms, Answered

These are the questions we hear most often about our Terms and Conditions. If yours is not here, the support team can walk you through any clause in plain language.

The current version is always available at stakes.buzz/terms-conditions/. We update the page whenever a clause changes, and the date of the last revision appears at the bottom of the document.

No. Access to games like Baccarat, Lunar Fortune, or Football Strike depends on whether such activity is permitted under the laws of your local jurisdiction. The Terms do not override local law.

Yes. We may amend any clause at any time. We aim to post a notice on the site when significant changes are made, but your continued use of the account after an update counts as acceptance of the revised Terms.

We reserve the right to suspend or permanently close an account that breaches these Terms. Funds in the wallet at the time of closure are handled according to the specific clause governing the breach.

Submit a data access request via email to the compliance address in your account settings. We will respond within 30 days with a summary of the data we hold and how it has been used.

Yes. The Terms include a section on wallet and payment disputes covering UPI, Paytm and PhonePe. If a transaction does not reflect correctly, contact live chat with the transaction reference number and we will investigate.

Send a written closure request to our compliance team via the email in your account settings. Any pending balance is processed through your registered PhonePe or UPI method before the account is deactivated.

Terms and Conditions That Govern Your Account

Contact Us About These Terms

Live Chat

Email Support

Social Channels

How stakes Handles Your Account Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Requesting Changes

Who to Contact

Your Questions on These Terms, Answered

01 Where can I find the most current version of the Terms and Conditions?

02 Does agreeing to the Terms mean I can access all games regardless of where I live?

03 Can stakes change the Terms without telling me directly?

04 What happens to my account if I breach the Terms and Conditions?

05 How do I request access to the personal data stakes holds about me?

06 Do the Terms cover disputes about UPI, Paytm or PhonePe transactions?

07 How do I formally close my account under these Terms?

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